How was the Digital Change Toolkit developed?

The Digital Change Toolkit was developed by reviewing existing research and best practices for responsible and sustainable socio-technical systems design, as well as through conducting primary research to develop and validate new tools and apply existing tools to novel contexts. The Toolkit follows the principles set out by the International Labour Organisation and the International Ergonomics Association, which are:

• Ensure worker safety, health, and wellbeing in the optimisation of work systems as a top priority. 

• Design and manage work systems to ensure organisational and worker alignment, continuous evaluation and learning, and sustainability. 

• Create a safe, healthy, and sustainable work environment from a holistic perspective, understanding and providing for human needs. 

• Account for individual differences and organisational contingencies in the design of work systems. 

• Make use of collective, trans-disciplinary knowledge and full participation of workers for designing systems, detecting problems, and creating solutions in work systems.

The Toolkit is also consistent with socio-technical system design principles, including that:

• The goals of digital change should be communicated using common, understandable language and in sufficient level of detail to enable relevant stakeholders to make decisions or take necessary actions.

• Digital change is a circular, iterative process which requires modifications to maximise the value of the implemented organisational processes.